SKY boosts its 24/7 customer support system KYLA to service more subscribers nationwide!

SKY continues its commitment to provide top-notch and hassle-free service to its valued subscribers by making it more convenient for them to raise their concern with just a few clicks through their 24/7 customer support KYLA.

By expanding KYLA’s accessibility to more parts of Luzon (Baguio, Batac, Dagupan, Laoag, Urdaneta, Bulacan, Batangas) and in Mindanao (Davao, General Santos, Zamboanga) starting August 15, SKY ensures that SKY subscribers from different parts of the country can experience the same fast and convenient customer service.

Since its launch in 2021, more SKY subscribers expressed their satisfaction with KYLA in addressing their simplest to more complex matters when it comes to their cable and internet service. Here are some common concerns that KYLA can help manage to assist each subscriber in real-time:

Matters on monthly billings and payment

Got questions with your SKY bill? Do you plan on enrolling in digital payment methods for ease of transactions? Want to know the status of your monthly bill and so on?

KYLA’s got you covered on matters regarding your SKY billing and monthly payment. With KYLA, you can easily access your monthly statement and address any concerns from inquiries, status updates, information on SKY’s payment channels to transferring your billing details in an instant.

For more complicated billing matters, KYLA can also endorse you right away to a live agent to discuss other queries. A subscriber shared “I got the answer that I needed to check my account immediately. Good thing that my KYLA inquiry was answered quickly.”

Service concerns and real-time advisories

Got a technical concern with your cable TV or internet connection? KYLA is here to help solve the issue to restore services as soon as possible. KYLA can also notify SKY users of the latest advisories in real-time to keep them updated on SKY’s maintenance efforts, among others.

As shared by another SKY subscriber “Salamat kasi meron kayong ganitong customer service. Hindi ko na kailangan tumawag sa landline at maghintay nang matagal para malaman kung may ongoing maintenance sa area namin.”

Subscribers can also do their part in reporting anomalous incidents like cable cutting affecting their services by submitting their reports directly to KYLA.

Instant troubleshooting and account reconnection

For troubleshooting and reconnection confirmation, KYLA’s updated feature now accepts video and photo attachments so that subscribers can directly send proofs of payment for account reconnection or a video of their modem for internet connection diagnostics and troubleshooting with a live agent.

“KYLA is interactive and it guides you on what you need to do, for complicated matters it becomes personalized as soon as an agent takes over the conversation, everything is easy too,” a happy SKY subscriber commented.

These are among the concerns that SKY’s KYLA can help you with. Plus, it’s even easier to raise concerns through KYLA as all the subscriber needs to do is type a simple query in English to start a conversation. KYLA will be able to recognize the concern and direct the subscriber to the proper resources or journey to address the issue. To ensure a seamless conversation, subscribers are advised to keep their account number ready for transactions that will require it.

Access KYLA on Viber via mysky.com.ph/kylaofsky, on Facebook Messenger through m.me/myskyupdates, or on any web browser via mysky.com.ph/message-us. For more info on KYLA’s features and functionalities, please refer to mysky.com.ph/aboutkyla.

Meet my new bestie: KYLA of SKY!

One of my new besties is a bot and I ain‘t afraid to say it!

It’s not that I’m giving up on humanity; it’s just that she makes my life so much easier.

She’s KYLA, a 24/7 messaging bot designed to provide real-time answers to SKY product or service inquiries by both existing and non-subscribers.

KYLA of SKY
KYLA of SKY

Being a closet introvert, I sometimes get some form of apprehension every time I’m forced into social situations. Yes, that includes interacting with sales associates, retail staff and customer service agents.

Being able to interact with a bot affords me that feeling of ease of not having to worry about how I’m coming across or gauge non-verbal cues as I set about having my questions answered.

KYLA of SKY
KYLA of SKY

If you think that you would not want to transact with a machine and much prefer the “human” touch, guess again. You’ve been doing it for quite some time. Whenever you opted to withdraw cash from an ATM rather than get in line to wait for an actual bank teller to get to you, you have opted to conduct your business with a machine. And why not? It’s so much easier, isn’t it?

That‘s what KYLA does: she eliminates a lot of the hassle and waiting time to get answers or help I need with regards to my SKY service. She answers in real-time, providing me with the info I need right when I need them.

KYLA of SKY
KYLA of SKY

Here are some of the instances when KYLA helps me out:

  • When I had trouble with my cable TV or broadband signal, KYLA provided me with self-help guides so I can troubleshoot
  • When my neighborhood had signal issues, KYLA informed me of when it was expected to be resolved
  • When I wanted to check my bill, KYLA provided me with my account status, due date and payment balance, as well as a list of convenient ways to pay for my SKY bill

If my service concern is a bit more complex, I don’t worry. KYLA can connect me to a live agent with access to my conversation history. So no need to answer the same questions again.

KYLA of SKY
KYLA of SKY

I have started forwarding my family and friends to KYLA for their own service concerns or subscription inquiries, knowing that they’re in very good hands already.

And since KYLA is available 24/7, I don’t have to worry about the time of the day or night when I message her.

Isn’t that the kind of accommodating and helpful bestie you want for yourself?

Well, I’m not selfish, I’ll gladly share my bestie with you so she can help you with your SKY service concerns too!

KYLA of SKY
KYLA of SKY

Here’s how to reach her:

Then select the category of your query. Or you can type in a question in English and KYLA will answer you right away!

It’s so easy, right?

So, are you ready to meet your new bestie? Grab your mobile device and start messaging!