Meet my new bestie: KYLA of SKY!

One of my new besties is a bot and I ain‘t afraid to say it!

It’s not that I’m giving up on humanity; it’s just that she makes my life so much easier.

She’s KYLA, a 24/7 messaging bot designed to provide real-time answers to SKY product or service inquiries by both existing and non-subscribers.

KYLA of SKY
KYLA of SKY

Being a closet introvert, I sometimes get some form of apprehension every time I’m forced into social situations. Yes, that includes interacting with sales associates, retail staff and customer service agents.

Being able to interact with a bot affords me that feeling of ease of not having to worry about how I’m coming across or gauge non-verbal cues as I set about having my questions answered.

KYLA of SKY
KYLA of SKY

If you think that you would not want to transact with a machine and much prefer the “human” touch, guess again. You’ve been doing it for quite some time. Whenever you opted to withdraw cash from an ATM rather than get in line to wait for an actual bank teller to get to you, you have opted to conduct your business with a machine. And why not? It’s so much easier, isn’t it?

That‘s what KYLA does: she eliminates a lot of the hassle and waiting time to get answers or help I need with regards to my SKY service. She answers in real-time, providing me with the info I need right when I need them.

KYLA of SKY
KYLA of SKY

Here are some of the instances when KYLA helps me out:

  • When I had trouble with my cable TV or broadband signal, KYLA provided me with self-help guides so I can troubleshoot
  • When my neighborhood had signal issues, KYLA informed me of when it was expected to be resolved
  • When I wanted to check my bill, KYLA provided me with my account status, due date and payment balance, as well as a list of convenient ways to pay for my SKY bill

If my service concern is a bit more complex, I don’t worry. KYLA can connect me to a live agent with access to my conversation history. So no need to answer the same questions again.

KYLA of SKY
KYLA of SKY

I have started forwarding my family and friends to KYLA for their own service concerns or subscription inquiries, knowing that they’re in very good hands already.

And since KYLA is available 24/7, I don’t have to worry about the time of the day or night when I message her.

Isn’t that the kind of accommodating and helpful bestie you want for yourself?

Well, I’m not selfish, I’ll gladly share my bestie with you so she can help you with your SKY service concerns too!

KYLA of SKY
KYLA of SKY

Here’s how to reach her:

Then select the category of your query. Or you can type in a question in English and KYLA will answer you right away!

It’s so easy, right?

So, are you ready to meet your new bestie? Grab your mobile device and start messaging!

Author: Gel Jose

Manic Pixie Dream Girl Wannabe, Imagineer, Foodie, TV Addict and Lifelong Learner

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.

%d bloggers like this: